Google Duplex AI Still Needs a Lot of Help From Humans

By Ryan Whitwam

We met Google Duplex at the I/O conference in 2018 when Google showed off a suspiciously realistic AI that could call and make appointments for you. The service has now rolled out to users of Google Assistant in most US states, but you may not be getting the full AI experience. According to a new report, many of those calls are being placed by flesh and blood humans in Google call centers.

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