How Businesses Should Be Adopting Bots

By Chris Preimesberger

On average, Intercom said, Answer Bot instantly resolves 29 percent of customers' most common questions and improves customer response time by 44 percent.

Last fall, San Francisco-based Intercom launched Answer Bot, a bot that uses machine learning to answer customers’ most frequently asked questions. Answer Bot enables businesses to tap into AI and see value from bots by combining a powerful machine learning engine with an easy-to-use curation tool, making it easier than ever for businesses to implement and actually get value from bots.

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