Content Moderation is Broken. Let Us Count the Ways.

By Jillian C. York and Corynne McSherry

Social media platforms regularly engage in “content moderation”—the depublication, downranking, and sometimes outright censorship of information and/or user accounts from social media and other digital platforms, usually based on an alleged violation of a platform’s “community standards” policy. In recent years, this practice has become a matter of intense public interest. Not coincidentally, thanks to growing pressure from governments and some segments of the public to restrict various types of speech, it has also become more pervasive and aggressive, as companies struggle to self-regulate in the hope of avoiding legal mandates.

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